Patient Bill of Rights and Responsibilities

Patient Bill of Rights

You have the right to:

  • Respect, including respect for your cultural and personal values, beliefs, preferences.
  • Care that is free from discrimination.
  • A safe environment when receiving care, treatment, and services.
  • Be given information in a way you can understand.
  • Make decisions about your care, including refusing care.
  • Informed Consent (understanding risks, benefits, and alternatives for certain treatments).
  • Have your privacy protected during treatment.
  • Protection of your health and personal information.
  • Appoint a person of your choice to be involved in or make decisions about your care.
  • A qualified interpreter free of charge.
  • Have health care costs explained.
  • Choose your health care providers and to know their names and qualifications.
  • Seek a second opinion regarding your care.
  • Seek care from a specialist.
  • Know your responsibilities as a patient.
  • Make a complaint without affecting your care.
    • Contact us by phone: 866.276.7018
    • Contact us by email: [email protected]
    • Contact your insurance company
    • Contact the Joint Commission’s Office of Quality Monitoring to report any concerns by calling 800.994.6610; online at Joint Commission Patient Safety Incident or by US mail to:
      • The Office of Quality and Patient Safety The Joint Commission
        One Renaissance Boulevard
        Oakbrook Terrace, Illinois 60181

Patient Responsibilities

It is your responsibility to:

  • Notify us if you cannot keep your appointment.
  • Report information about your past and present health concerns, illnesses, hospitalizations, medications.
  • Inform us if you receive care from other health care providers.
  • Let us know how we are doing with meeting your health care needs.
  • Speak up if you do not understand your treatment plan or have concerns about your care.
  • Follow your treatment plan and tell us if you think that you cannot follow the plan.
  • Accept the outcome if you do not follow your treatment plan.
  • Follow the health center’s rules.
  • Show respect for Primary Health Network’s employees, staff, property and other patients and visitors.
  • Be in control of your behavior at all times.
  • Pay the charges for your care or ask for help if you are unable to pay.