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A clipboard with glasses, a stethoscope, and a pen. In the background is a laptop and a person

Telehealth Services allows for Primary Health Network to rapidly respond to patients during COVID-19 Pandemic

A clipboard with glasses, a stethoscope, and a pen. In the background is a laptop and a person

As the fight against COVID-19 continues to evolve, organizations such as Primary Health Network have had to make a significant operational shift in the way care is delivered. The Community Health Center announced on March 30th the expansion of their Telehealth Services Network wide. Through this tech-enabled service, Primary Health Network was able to quickly continue addressing patient needs, while minimizing the potential risk of virus exposure to staff and vulnerable patients as well as augmenting care for more patients. Telehealth includes services such as Telemedicine, Telepsychiatry, and TeleTherapy and mirrors the same clinical services provided during a face-to-face visit. Care is delivered under the supervision of on-site staff, either through video conferencing or by phone. Services are offered to both new and established patients.

Dr. George Garrow, Primary Health Network Chief Medical Officer stated, “Our role as a Community Health Center has never been more vital.  We are committed to addressing the physical and mental health and well-being of our patients and our communities in order to keep people as healthy as possible during this pandemic, and telehealth has afforded us the ability to do just that”.

Matt Eckley, Executive Director of Behavioral Health Services added, “We understand that now more than ever, our patients need us. Although our organization has been offering Telepsychiatry services since 2015, the easement and support for Telehealth services by way of our Federal Government has turned our challenges into opportunities. We have also noticed that telehealth has broken down many of the social determinant barriers our patients face when accessing care, such as transportation.”

The expansion of Telehealth services has recently made national attention due to the unprecedented steps to expand Americans’ access to healthcare services during the COVID-19 outbreak. By opening reimbursement and regulatory locks for telehealth, healthcare providers are now able monetize their investment in technologies. A belief and service structure many feel will carry on post COVID-19 for future success.

Primary Health Network serves close to 100,000 patients across 17 counties and stands ready to continue to meet the healthcare needs of the community. Being a Community Health Center, Primary Health Network accepts all patients regardless of insurance status or even the ability to pay.  We participate in most managed care plans, process most insurances, and offer a Sliding Fee Scale to eligible patients for discounted services.

For more information on Primary Health Network’s Telehealth services or to locate a health center near you, please visit

Category Health
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