At Primary Health Network (PHN), we are committed to making healthcare more accessible and convenient for our patients. One way we do that is through secure text messaging from our Referral Management team.
If you are a PHN patient, you may receive a secure text message from our Referral Management team to help coordinate your care, schedule appointments, or follow up on referrals. These messages are a trusted part of our care coordination process and are designed to help you stay connected to the services you need.
You may receive a text message
from PHN regarding:
- Scheduling appointments
- Following up on referrals
- Providing important updates related to your care
- Communicating next steps for specialty services
These messages will include a secure link that allows you to safely communicate with our Referral Management team and access important information related to your healthcare needs.
Is the Message Legitimate?
Yes, we understand that unwanted text messages and scams have become increasingly common. That’s why it’s important to know that messages from Primary Health Network will clearly identify PHN as the sender and are part of our secure patient communication process.
If you are an active PHN patient and are expecting communication regarding an appointment, referral, or care coordination, you can feel confident opening the secure link and responding as directed.
Why Am I Receiving a Text Message?
Our goal is to make it easier for patients to stay connected to their care. Text messaging allows our team to reach patients quickly and efficiently. This helps ensure referrals are completed, appointments are scheduled, and important healthcare needs are addressed in a timely manner.
By communicating through secure text messaging, we can reduce delays, improve coordination, and help patients access care when they need it most.
Questions or Concerns?
If you have questions about a text message you received from PHN’s Referral Management team, please contact us directly at:
Referral Management | Phone: 724.704.7386