Frequently Asked Questions
In an effort to better assist our patients and visitors, we have compiled some of the most common questions you might have.
General Questions
What is Primary Health Network?
What is an FQHC?
How do I choose a doctor?
What services do you offer?
How does PHN manage my care?
Who can receive services from PHN?
The Primary Health Network, a Federally Qualified Health Center, provides quality primary care services and access to specialty care commensurate with the needs of the people in the communities we serve. Services are offered regardless of age, race, creed, sex, national origin or ability to pay.
Federally Qualified Health Centers or FQHCs are community-based organizations that provide comprehensive primary care and preventive care, including health, oral, and mental health/substance abuse services to persons of all ages, regardless of their ability to pay.
Choosing your primary care physician is a personal choice and being comfortable with your doctor is important as well. Try to find a Physician who will listen to you and help you sort through your healthcare issues and concerns. Your doctor should take the time to answer your questions and, if necessary, develop a treatment plan that you understand and can follow.
All of Primary Health Network's current medical services are listed here on our website. We are always looking to have additional health benefits for you, so our services are always expanding.
At Primary Health Network we manage your care by making the patient the most important person in our health care system. To assure we meet all of our patients needs we are working toward Patient Centered Medical Home. PCMH is an approach of providing total health care for the patient keeping all of there needs in mind. With the PCMH model, the patient will join a team that includes health care professionals, trusted friends or family members (if you wish), and—most importantly—the patients.
Anyone in Pennsylvania/Ohio can become a patient at Primary Health Network. We are always looking to expand so if there is no Primary Health locations near by, we might be soon.
Front Office Questions
Are you accepting new patients?
What insurances do you accept?
How do I make an appointment?
What if I need to cancel an appointment?
All of Primary Health Network’s sites are accepting new patients. The next available appointment would differ per facility and provider. Please refer to the individual location on this site and contact the office of your choice for more information.
Each of our providers and sites participate in different carriers due to their different locations and specialties. For more specific information, please refer to the individual providers and facilities on this website where the major carriers are indicated. If your particular carrier is not listed, please feel free to contact your insurance carrier or you can contact Primary Health Network by phone or email billing@primary-health.net.
Current & New Patients can establish medical appointments via telephone to any of our locations. At some time in the future we would like to be able to offer online schedule services on primary-health.net
If you are unable to keep a scheduled appointment, we ask that you call your physicians office at least 24 hours in advance to cancel the appointment. Feel free to contact us if you have any additional questions.
Billing Questions
Why didn't my insurance cover this service?
Can I start a payment plan?
Did my insurance company pay?
What is the sliding fee / adjustment discount?
Can I come without insurance?
Can I come with insurance?
There are many things to consider when you receive a denial from your insurance carrier that states "not a covered service". Some health insurance plans do not pay for certain procedures, some frequently used examples are: consultations…..
We do structure payments plans for all of Primary Health Network's services. You can contact the Billing Office at 724-342-5313 or via email billing@primary-health.net. A representative will contact you to help create a payment schedule that will be monitored. We also accept Visa and MasterCard.
If you have questions regarding your balance indicated on your patient statement feel free to contact the billing office. Patient’s normally also receive an explanation of benefits from their individual insurance carrier explaining their payment of the service.
As a Federally Qualified Health Center, we offer a discount for most of Primary Health Network’s services. To determine if you are eligible or what your percentage discount will be, please call the billing department or send an email to billing@primary-health.net.
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