General Questions

• What is Primary Health Network?

The Primary Health Network, a Federally Qualified Health Center, provides quality primary care services and access to specialty care commensurate with the needs of the people in the communities we serve. Services are offered regardless of age, race, creed, sex, national origin or ability to pay.

• What is an FQHC?

Federally Qualified Health Centers or FQHCs are community-based organizations that provide comprehensive primary care and preventive care, including health, oral, and mental health/substance abuse services to persons of all ages, regardless of their ability to pay.

• How do I choose a doctor?

Choosing your primary care physician is a personal choice and being comfortable with your doctor is important as well. Try to find a Physician who will listen to you and help you sort through your healthcare issues and concerns. Your doctor should take the time to answer your questions and, if necessary, develop a treatment plan that you understand and can follow.

• What services do you offer?

All of Primary Health Network's current medical services are listed here on our website. We are always looking to have additional health benefits for you, so our services are always expanding.

• How does PHN manage my care?

At Primary Health Network we manage your care by making the patient the most important person in our health care system. To assure we meet all of our patients needs we are working toward Patient Centered Medical Home. PCMH is an approach of providing total health care for the patient keeping all of there needs in mind. With the PCMH model, the patient will join a team that includes health care professionals, trusted friends or family members (if you wish), and—most importantly—the patients.

• Who can receive services from PHN?

Anyone in Pennsylvania/Ohio can become a patient at Primary Health Network. We are always looking to expand so if there is no Primary Health locations near by, we might be soon.

Front Office Questions

• Are you accepting new patients?

All of Primary Health Network’s sites are accepting new patients. The next available appointment would differ per facility and provider. Please refer to the individual location on this site and contact the office of your choice for more information.

• What insurances do you accept?

Each of our providers and sites participate in different carriers due to their different locations and specialties. For more specific information, please refer to the individual providers and facilities on this website where the major carriers are indicated. If your particular carrier is not listed, please feel free to contact your insurance carrier or you can contact Primary Health Network by phone or email billing@primary-health.net.

• How do I make an appointment?

Current & New Patients can establish medical appointments via telephone to any of our locations. At some time in the future we would like to be able to offer online schedule services on primary-health.net

• What if I need to cancel an appointment?

If you are unable to keep a scheduled appointment, we ask that you call your physicians office at least 24 hours in advance to cancel the appointment. Feel free to contact us if you have any additional questions.

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Billing Questions

• Why didn't my insurance cover this service?

There are many things to consider when you receive a denial from your insurance carrier that states "not a covered service". Some health insurance plans do not pay for certain procedures, some frequently used examples are: consultations…..

• Can I start a payment plan?

We do structure payments plans for all of Primary Health Network's services. You can contact the Billing Office at 724-342-5313 or via email billing@primary-health.net. A representative will contact you to help create a payment schedule that will be monitored. We also accept Visa and MasterCard.

• Did my insurance company pay?

If you have questions regarding your balance indicated on your patient statement feel free to contact the billing office. Patient’s normally also receive an explanation of benefits from their individual insurance carrier explaining their payment of the service.

• What is the sliding fee / adjustment discount?

As a Federally Qualified Health Center, we offer a discount for most of Primary Health Network’s services. To determine if you are eligible or what your percentage discount will be, please call the billing department or send an email to billing@primary-health.net.

• Can I come without insurance?

Answer / Explanation

• Can I come with insurance?

Answer / Explanation