Billing
Question: Why didn't my insurance cover this service?
Answer: There are many things to consider when you receive a denial from your insurance carrier that states "not a covered service". Some health insurance plans do not pay for certain procedures, some frequently used examples are: consultations…..
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Question: Can I start a payment plan?
Answer: We do structure payments plans for all of Primary Health Network's services. You can contact the Billing Office at 724-342-5313 or via email billing@primary-health.net. A representative will contact you to help create a payment schedule that will be monitored. We also accept Visa and Matercard.
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Question: Did the insurance company pay?
Answer: If you have questions regarding your balance indicated on your patient statement feel free to contact the billing office. Patient’s normally also receive an explanation of benefits from their individual insurance carrier explaining their payment of the service.
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Question: What is the sliding fee adjustment / discount?
Answer: As a Federally Qualified Health Center, we offer a discount for most of Primary Health Network’s services. To determine if you are eligible or what your percentage discount will be, please call the billing department or send an email to billing@primary-health.net.
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Front Office
Question: What insurance do you take?
Answer: Each of our providers and sites participate in different carriers due to their different locations and specialties. For more specific information, please refer to the individual providers and facilities on this website where the major carriers are indicated. If your particular carrier is not listed, please feel free to contact your insurance carrier or you can contact Primary Health Network by phone or email billing@primary-health.net.
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Question: Does my child need shots?
Answer: The Centers for Disease Control and/or the Department of Health both have listed the recommended immunization schedule for children/adolescents. You may also inquire at your child’s next office visit. It is recommended by the PA Department of Health that parents keep and maintain a listing of their child’s immunizations to confirm there completion. Some vaccines are required prior to entering school, daycare, and college.
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Question: Are you accepting new patients?
Answer: All of Primary Health Network’s sites are accepting new patients. The next available appointment would differ per facility and provider. Please refer to the individual location on this site and contact the office of your choice for more information.
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General
Question: When I called to schedule my appointment, they scheduled me with a ‘CRNP.’ What do those initials stand for and how qualified is this person to examine me?
Answer: Rest assured. CRNP stands for Certified Registered Nurse Practitioner. CRNP’s and PA-C’s, Certified Physician Assistants, are specially trained in much the same way as physicians, to care for patients. They work closely with and are supervised by your physician. These and some other acronyms that you may need to know are:
BSN-Bachelor of Science in Nursing
CNM-Certified Nurse Midwife
CRNP-Certified Registered Nurse Practitioner
DC-Doctor of Chiropractic
DDS-Doctor of Dental Surgery
DMD-Doctor of Medical Dentistry
DO-Doctor of Osteopathic Medicine
DPM-Doctor of Podiatric Medicine
LPN-Licensed Practical Nurse
MD-Medical Doctor
MOA-Medical Office Assistant
OD-Doctor of Optometry
PA-C-Certified Physician Assistant
RN-Registered Nurse
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